Buy only what you need.
Want to power your internal agents with Odie's living customer intelligence? The Knowledge Engine is for you. Want a guided experience with post-sales agents and workflow tools already built on top? Opt for the Customer Operating System.
Customer Knowledge Engine
An agentic customer intelligence engine for powering post-sales teams and their agents.
Starts at $500 / month
Customer intelligence, purpose-built for post-sales.
Distill your customer data, your team's expertise, and your company's history into a living brain that powers your post-sales agents.
Includes:
- Our state-of-the-art Living Narrative Index, combining company, customer, and employee knowledge graphs into a single context engine for your AI agents
- Purpose-built knowledge curation agents to keep knowledge graphs up to date
- Odie MCP server for easy access between your enterprise LLM and Odie
- All necessary data source integrations
Priced based on:
- Knowledge maintenance – how many business unit, customer, and employee knowledge graphs you need Odie to maintain
- Knowledge usage – the access fee associated with maintaing the MCP server connection between Odie and your AI tools of choice
Customer Operating System
The modern agentic alternative to traditional CRM-style Customer Success Platforms.
Starts at $1,500 / month
A guided experience layer for managing customers.
Standardize and scale your customer teams' ability to manage a portfolio of covered and long-tail customers on the path to value and growth.
Includes:
- Dynamic, daily evaluation of each account
- AI-guided workspace for ICs and managers
- Predictive AI models for renewal risk
- Workflow automation and campaign engine
- Prebuilt and buildable post-sales agents
- On-demand chat copilot and intelligence briefs
Priced based on:
- Customer portfolio size
- Depth and frequency of customer analysis
- Flexible AI Success token and service hour allocation pool
Pricing FAQ
Buying
Can I buy the Customer Knowledge Engine on its own, without any of your apps?
Yes. Most of what you pay for is keeping your knowledge graphs current. The rest is an access fee for the MCP connection, so the agents and enterprise AI you already own can draw on Odie directly. Add our applications later if you want them.
How is the Customer Knowledge Engine priced?
Two inputs. Knowledge maintenance: how many knowledge graphs Odie keeps current — business units, customers, and employees — and how often. Knowledge usage: an access fee for the MCP connection between Odie and your AI tools. No seat-based pricing. No extra cost for integrations. No surprise token overages.
How are add-on applications like the Customer Operating System priced?
Each application is priced on its own terms and runs on top of the Customer Knowledge Engine. The Customer Operating System is priced on the size of your customer portfolio, how deep and how often Odie analyzes each account, and an AI Success allocation pool for on-demand work.
What is a knowledge graph and are knowledge graphs priced the same?
A knowledge graph is Odie's living understanding of each entity — a business unit, a customer, or an employee — written from your data and your team's knowledge, and designed for self-curation. They aren't priced the same. A customer you talk to every week gives Odie far more to curate than one you rarely hear from, so price follows depth.
What does it cost to connect via MCP?
An access fee for maintaining the connection — the "knowledge usage" line in Customer Knowledge Engine pricing. Whatever your own agents or enterprise LLM consume on the other side stays on your bill with that vendor. We don't meter it.
Do you discount?
Pricing is sized to scope — how many knowledge graphs, how deep, how often — so the first lever is right-sizing, not negotiating off a number. Beyond that, longer terms, upfront commitments, and planned growth all earn better economics. Talk to sales and we'll show you where the levers are.
Can I pay month to month?
Sorry, no. Terms start at one year, and most customers sign for two years.
The AI Success Pool
What is an AI Success allocation pool?
A flexible budget that comes with the Customer Operating System.
What can I spend the pool on?
Spend it on hours with our applied-AI team, on tokens for on-demand work, or any mix — and shift it whenever.
How is the pool sized?
We recommend a starting size, then benchmark it: your first three months live, we release 25% and watch real usage. That shapes the rationing plan for the rest of your term — sized by how your team actually works, not a guess.
What happens if it runs out?
We never automatically charge for overages. Top up when you want — you control the spend.
How do I track usage?
Every token is tracked — by user, by use case, over time. Token-consuming features can be turned off or scheduled less often, at your discretion. You'll never be surprised.
What burns a token and what doesn't?
Scheduled daily analyses are covered by your account fee — no token cost. Tokens fund the on-demand work: manually triggered analyses, content generation (briefs, emails, meeting prep), and the chat copilot.
Do I use tokens during implementation?
No. Activation comes with a separate free testing pool for your first 60 days, so your team can test in good faith before go-live.
Working with us
What's the typical contract term?
Two years. One-year terms are available; two is what most teams choose, and longer commitments earn better pricing.
What does implementation look like?
We start with outcomes, not connectors: before kickoff we agree the one to three results you'll measure. Then two tracks run together. Your team talks to Odie's interview agent — a few short sessions, no prep needed — so your team's tribal knowledge is captured. Meanwhile, we connect your customer data systems (CRM, calls, email, support). Plan on about eight weeks to go-live.
Can I add new business units, knowledge graphs, or add-on apps mid-contract?
Yes, any time. New business units, customers, and employees get their own knowledge graphs as soon as they're added to your plan, and applications switch on without starting a new agreement — additions are folded into your existing term.
Do I get a CSM or dedicated support?
Every customer works with our applied-AI team through activation and can draw on them through the AI Success pool. Dedicated customer success coverage comes with contracts above [insert threshold]