the Customer Operating System
A modern alternative to traditional CRM-style Customer Success Platforms.
Odie's Customer Operating System provides a guided workspace, workflow automation engine, and a collection of embedded post-sales agents to scale a customer teams' ability to manage customers on the path to value and growth.
Dynamic Customer Evaluation
Every day, Odie re-analyzes every single customer to identify new signals, process recent interactions, predict outcomes, and summarize what to do next. No more relying entirely on static CRM records or prebuilt BI reports.
Opinionated Guidance
The system takes what it knows about your customers, company, and team to give prescriptive guidance on what each employee should focus on each day. Less “search for an account” and more “Good morning! Go do these 3 things.”
On-demand Intelligence
No need to wait for an ops team to build the reports, workflows, or assets you need. Just ask Odie’s chat copilot, and it will respond in real time with answers, visualizations, content, and intelligence briefs.
Agentic Tools for Post-Sales
Prebuilt post-sales agents are available out of the box for meeting prep, followups, daily briefings, and so, so much more.
You can build your own agent skills and intelligence briefings directly in Odie and usable across the guided cockpit experience, within the chat copilot, or as part of the workflow engine. No developer required.
Everything you need from a traditional Customer Success Platform, improved.
Customer 360 & CS Cockpit
Manage a Customer Portfolio
Daily guidance tells CSMs which accounts need them today and why, instead of them manually piecing it together across six tabs, 3 reports, and dozens of fields.
Playbooks, Campaigns, & Journeys
Nurture Digital Customers
Adaptive workflows with embeddable agents respond to what each customer is actually doing, instead of rigidly generating emails and tasks.
Activity Tracking & Work Management
Track Team Performance
Automatic activity capture shows what your team is really doing and saying across email, calls, and meetings, instead of a picture assembled from system-generated tasks and manual logging.
Health, Reporting, & Renewals
Report to Boards and Execs
Renewal forecasting and predictive intelligence based on the substance of every customer history and interaction. Not just a weighted score sitting on top of stale fields, manual overrides, and gut feel.
Plus AI tools for driving team productivity & scale.
The Optional UI
Embedded Agents
Prebuilt post-sales agents handle meeting prep, follow-ups, and daily briefings out of the box. Or you can build your own agent skills for the work only your team does.
The Optional UI
Intelligence Briefs
Analysis of any account or segment lands in your inbox on your schedule, instead of a request to ops, a two-week wait, and a slide that's stale by the time you present it.
The Optional UI
On-demand Copilot
Ask for what you need and get it in real time with Odie's chat copilot. No more hunting across systems, pinging three people, and settling for whatever you manage to find right before the call.
The Optional UI
Predictive AI
Custom models trained on your own history predict renewal and expansion from the factors that actually matter, instead of a health score someone weighted by hand two years ago.
Pricing to align our teams.
Odie is priced based on the book of business you want to understand and manage. We grow if you grow.
Customer Portfolio Size
Your subscription grows as the book of business you want to manage in Odie grows.
Depth of Customer Intelligence
Not all customers are created equal. We analyze more important customers more deeply to control cost and ensure you have no blind spots.
No volume pricing.
We keep it simple by not haggling over units.
No seat pricing.
Odie is accessible to everyone for the same price.
Flexible AI pricing.
An AI Success pool can be used how you want.
The modern agentic alternative to traditional CRM-style Customer Success.
